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Why Buy From Us

Why Us?

There is a limited number of quality providers of electric fireplaces today. Those who pick up the phone when you call or call you back, those who really know their trade and product, those who can stand behind of what they do. Here are few reason that we differ from competition. 

#1. Passion for Design, Style and People. 

Electric Fireplaces Depot is a family run business with passion for design, style, people, reputation and longevity. Every single customer matter to us. Our future as a company is built together with all our happy customers. We are building longevity and legacy not just a business.

# 2. We talk to you and listen to you.

We will pick up the phone when you call before or after the purchase. All our sales and support staff are based in the USA. We train our staff in product knowledge, design knowledge and support.  We will listen to your design needs and ideas before we offer the fireplace to you. We will tell you if the fireplace you chose may be wrong choice based on what you described to us. We will suggest you the right fireplace based on what we heard from you. We want you to invest in the right fireplace not just a fireplace.

#3. Sale does not end when you have paid for it. 

We believe that sale is not complete till customer has the fireplace installed and happy with it. Till you enjoy the ambiance during those family evenings and holidays.

#4 Authorized On-Line Dealer.

It is important to purchase from trustworthy source that manufacturers endorse and authorize. We are authorized dealer of all the brands that we represent. That means that we have direct relationship with each manufacture concerning warranty, regulated pricing and service issues. There are number of unauthorized retailers out there. They cannot provide or guarantee resolutions with warranty and service. It is always safer to purchase and work with authorized dealer/distributor.

#5 Fast Free Shipping. 

We have direct relationship with every manufacture we represent. We stock majority of our fireplaces as well as have direct relationships with multiple manufacture distribution centers in the USA.  Most product will ship withing 48 hours. All Electric Fireplace Units we ship for Free anywhere in the continental USA (lower 48 U.S. states).

#6 Brand Names. 

At Electric Fireplaces Depot we only work with the best brands in the industry and all our products are of the highest quality. We strive to bring electric fireplace products to fit every taste and like. Call us today or talk to us and we will help you the best we can.

#7 Satisfaction Guarantee. 

We want you to be happy and satisfied with your purchase and enjoy it for many years to come. We offer Satisfaction Guarantee with 30 Days Return Policy. Just pay the return shipping. We ask that you return item in saleable condition. in the original packaging, with all original content. Please contact us for return authorization and instructions.

#8 Lowest Price Match Guarantee. 

If you find any Electric Fireplace Model that we carry Cheaper Online or Offline, we will match it and possibly beat it (must be sold by the authorized reseller/dealer/distributor of the manufacture or by the manufacture). We reserve the right to verify the authorization of the reseller. 

#9

Sales Tax Savings: You do not pay any sales tax on purchases in the Majority of the States.

 

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